privacy policy
Effective Date: 24/12/2025
1. Introduction & Scope
Welcome to Emirates Luxury Trip. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or use our website at https://emiratesluxurytrip.com.
This policy applies to all visitors, users, and customers of Emirates Luxury Trip. By using our Site, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.
We comply with major privacy regulations, including the General Data Protection Regulation (GDPR) for users in the European Economic Area and the California Consumer Privacy Act (CCPA) for California residents.
2. Information We Collect
To provide you with exceptional travel experiences, we collect certain information about you. This includes:
Information You Provide Directly
When you interact with our Site, you may provide us with personal information such as:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, and profile details
- Payment Information: Credit card details, billing address, and payment history
- Travel Preferences: Destination interests, accommodation preferences, activity choices
- Communication Data: Messages, inquiries, feedback, and reviews you share with us
- Special Requests: Dietary requirements, accessibility needs, or other travel-related information
Information Collected Automatically
When you visit our Site, we automatically collect certain technical and usage information:
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: General geographic location based on IP address or GPS (with your consent)
- Usage Data: Pages visited, time spent on pages, links clicked, search queries
- Cookies & Tracking: Data collected through cookies, web beacons, and similar technologies (see Section 4)
- Analytics Data: Information about how you navigate and interact with our Site
3. How We Use Your Information
We use your personal information for the following purposes:
To Provide Our Services: We process your bookings, reservations, and travel arrangements, and communicate important details about your trips.
To Personalize Your Experience: We tailor recommendations, content, and offers based on your preferences and browsing behavior to help you discover destinations and experiences you’ll love.
To Process Payments: We securely handle transactions and maintain payment records for your bookings.
To Communicate With You: We send booking confirmations, travel updates, customer support responses, and, with your consent, promotional emails about special offers and travel inspiration.
To Improve Our Services: We analyze usage patterns and feedback to enhance our website functionality, customer service, and travel offerings.
To Ensure Security: We monitor for fraud, unauthorized access, and other security threats to protect you and our business.
To Meet Legal Obligations: We comply with applicable laws, regulations, and legal processes, including tax requirements and travel documentation.
4. Cookies & Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience and understand how you use our services.
Types of Cookies We Use
Necessary Cookies: Essential for the Site to function properly. These enable core features like secure login, booking processes, and payment transactions. You cannot opt out of these cookies.
Performance Cookies: Help us understand how visitors interact with our Site by collecting anonymous analytics data. This allows us to identify popular pages and improve navigation.
Functionality Cookies: Remember your preferences (such as language, currency, or destination interests) to provide a more personalized experience on return visits.
Advertising Cookies: Track your browsing activity to deliver relevant ads on our Site and across other websites. These cookies help us show you travel offers that match your interests.
5. Third-Party Sharing
We may share your personal information with trusted third parties who help us deliver our services. We only share data that is necessary for these partners to perform their functions.
Service Providers We Work With
Booking & Travel Partners: Hotels, airlines, tour operators, and activity providers who fulfill your travel arrangements.
Payment Processors: Secure payment gateways that process your transactions (we do not store complete credit card information on our servers).
Analytics Providers: Services like Google Analytics that help us understand website traffic and user behavior.
Advertising Partners: Digital advertising platforms (such as Google Ads and Facebook) that help us reach potential travelers with relevant offers.
Customer Support Tools: Communication platforms that enable us to respond to your inquiries efficiently.
Email Service Providers: Platforms that help us send booking confirmations, newsletters, and promotional communications.
Why We Share Your Data
We share information to complete bookings, process payments, improve our services, deliver targeted advertising, and fulfill legal obligations. We require all third parties to respect your privacy and comply with applicable data protection laws.
We do not sell your personal information to third parties for their own marketing purposes.
6. User Rights & Choices
You have important rights regarding your personal information. Depending on your location, these may include:
Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Ask us to update or correct inaccurate or incomplete information.
Right to Deletion: Request that we delete your personal data, subject to certain legal exceptions (such as completed bookings or legal obligations).
Right to Restrict Processing: Request that we limit how we use your data in specific circumstances.
Right to Data Portability: Receive your data in a structured, commonly used format and transfer it to another service provider.
Right to Object: Opt out of certain processing activities, including direct marketing and profiling.
Right to Withdraw Consent: If we process your data based on consent, you can withdraw it at any time without affecting prior processing.
How to Exercise Your Rights
To exercise any of these rights, please contact us at info@emiratesluxurytrip.com. Include your full name, the email address associated with your account, and a clear description of your request.
We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing certain requests to protect your privacy.
To unsubscribe from marketing emails, click the “unsubscribe” link at the bottom of any promotional message or email us directly.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Newsletter Subscribers: We keep your email address until you unsubscribe or request deletion.
Booking Records: We retain reservation and payment information for up to seven years for accounting, tax, and legal compliance purposes.
Analytics Data: Typically retained for 26 months to help us understand long-term trends and improve our services.
Customer Support Records: Stored for up to three years to help us resolve inquiries and improve service quality.
Account Information: If you create an account, we retain your data until you request account deletion or after two years of inactivity.
After the retention period expires, we securely delete or anonymize your personal data.
8. Security Measures
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.
Encryption: Our Site uses HTTPS and SSL/TLS encryption to secure data transmitted between your browser and our servers.
Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment gateways, and we do not store full credit card details.
Access Controls: We limit access to personal data to authorized employees and partners who need it to perform their duties.
Regular Security Assessments: We conduct routine security reviews and updates to protect against vulnerabilities and threats.
Data Backup: We maintain secure backups to prevent data loss.
While we strive to protect your information, no method of transmission or storage is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.
9. International Transfers
Emirates Luxury Trip operates internationally, and your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not offer the same level of data protection.
When we transfer your data internationally, we implement appropriate safeguards to protect your information, such as:
- Standard Contractual Clauses (SCCs): Approved by the European Commission for transfers from the EEA
- Adequacy Decisions: Transferring data to countries recognized as providing adequate protection
- Your Consent: Where applicable, obtaining your explicit consent for specific transfers
If you have questions about international data transfers, please contact us at info@emiratesluxurytrip.com.
10. Children’s Privacy
Emirates Luxury Trip does not knowingly collect personal information from children under the age of 16 without verifiable parental consent.
Our services are designed for adults who are planning and booking travel. If a parent or guardian is booking travel that includes minors, the parent or guardian is responsible for providing that information.
If we discover that we have inadvertently collected personal information from a child under 16 without proper consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us at info@emiratesluxurytrip.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top. If we make material changes that significantly affect your rights, we will notify you by email (if you have provided your email address) or through a prominent notice on our Site.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Site after changes are posted constitutes your acceptance of the updated policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, we’re here to help.
Email: info@emiratesluxurytrip.com
Website: https://emiratesluxurytrip.com
Please include “Privacy Inquiry” in the subject line of your email so we can direct your message to the appropriate team member. We aim to respond to all privacy-related inquiries within 30 days.
For data protection inquiries specifically related to GDPR compliance, you may also contact your local data protection authority.
Thank you for trusting Emirates Luxury Trip with your travel dreams. We’re committed to protecting your privacy while helping you create unforgettable luxury experiences.